(Image credit: WOW24-7)

WOW24-7: The Ultimate Support Outsourcing Solution

Overview

WOW24-7 is a comprehensive customer and tech support outsourcing platform that offers services in over 10 languages. Catering primarily to Europe & USA based businesses in sectors like Retail, SaaS, IoT, and Travel, they’ve been a trusted partner for over 100 clients across 20+ countries.

Ease of Use

The platform is optimized for quick responses and offers a seamless experience for businesses looking to outsource their support. With two models of cooperation – shared and dedicated teams, businesses can choose the model that best fits their needs.

Features

WOW24-7 offers a range of services including Level 1 and 2 support in multiple languages, customer service, technical support, inbound sales calls, admin tasks, and virtual assistance. They also provide fast & flexible onboarding, team training, quality assurance, monthly reporting, and business process improvement recommendations.

Pricing

The platform promises up to 60% budget savings for its clients, making it a cost-effective solution.

Customer Support

With a 96%+ CSAT and zero security breaches, WOW24-7 prides itself on its exceptional customer service. They also offer flexibility in their contracts, allowing businesses to cancel anytime with short notice.

Popularity

WOW24-7 is a highly popular and trusted solution in the support outsourcing industry.

Pros

Multilingual support in 10+ languages.
Expertise in diverse industries.
Compliance with major data security standards like GDPR, ISO27001, ISO9001.
Two flexible models of cooperation.
Comprehensive solutions including team training and quality assurance.

Cons

Some users mentioned initial back-and-forth in setting expectations and occasional confusion with invoices.

Overall Rating

4.8/5 – An exceptional support outsourcing platform that offers a comprehensive range of services, ensuring businesses can provide top-notch support to their customers.