(Image credit: Temper.io)

Temper: The Pulse of Real-time Customer Feedback

Overview

Temper is a dynamic market research tool designed to gauge customer sentiments about products and services in real-time. It offers businesses direct insights through a widget on their website or emails, eliminating the need for intricate surveys.

Ease of Use

With its intuitive design, Temper allows companies to effortlessly deploy questions across their website and email channels, ensuring they always have their finger on the pulse of customer satisfaction.

Features

Real-time Feedback Stream: View immediate customer responses from both website and email channels.
Rating Graph: Provides a live view of results for every question posed.
Public Rating Wall: Showcases performance, fostering trust and confidence.
Open Text Fields: Allows customers to add context to their ratings.
Referrer Data: Enables feedback segmentation and performance analysis.
Tracking Variables: Attach data like order numbers or user IDs to ratings.
User Targeting: Control who views the questions and their frequency.

Pricing

Temper doesn’t offer a freemium version. Their basic “hobby” plan is priced at $12 per month. They have a total of four plans, with the highest tier priced at $199 monthly. All subscriptions are on a monthly basis and come with a 60-day money-back guarantee.

Customer Support

The range of features and pricing options shows a well-structured support system.

Popularity

Given its unique approach to capturing real-time feedback, Temper is a sought-after tool among businesses aiming to enhance their customer experience.

Pros

Direct, real-time feedback from customers.
Versatile deployment across websites and emails.
Comprehensive features for detailed insights.

Cons

No freemium version available.
Absence of a free trial might deter potential users.

Overall Rating

4.5/5 – Temper stands out as a powerful tool for businesses to understand their customers better, though the lack of a free trial might be a slight drawback for some.