(Image credit: nextiva)

Nextiva: The Ultimate Communication Solution for Businesses

Overview:

Nextiva is a leading voice-over-internet-protocol (VoIP) platform designed to offer businesses seamless communication solutions. It provides unlimited calling within the U.S. and Canada, team collaboration tools, and more, ensuring smooth business operations.

Ease of Use:

Setting up Nextiva is straightforward. Users can quickly download the software on both desktop and mobile devices. While those new to VoIP might experience a slight learning curve, Nextiva offers ample resources to guide them, making the overall user experience smooth.

Features:

Unlimited calling within the U.S. and Canada
Business numbers and faxing at no extra charge
Team collaboration tools, including one-on-one messaging and group chat rooms
Video calls up to 45 minutes and video conference recording
Voicemail-to-email notifications
Integration with Microsoft and Google contacts
Migration of existing phone numbers without additional costs
Available on both desktop (NextivaONE) and mobile apps (iOS and Android)

Pricing:

Nextiva offers tiered pricing based on the number of users:

Essential: $17.95 to $23.95 per user/month (billed annually)
Professional: $21.95 to $27.95 per user/month (billed annually)
Enterprise: $31.95 to $37.95 per user/month (billed annually)

Customer Support:

Nextiva provides 24/7 customer support. Users can reach out via phone, chat, or support ticket. The phone support is efficient with professional staff.

Popularity:

Nextiva is recognized as a prominent player in the VoIP industry, catering to a wide range of businesses, from small to midsize companies.

Pros:

Unlimited calling and video calls
Free local and toll-free numbers
Comprehensive team collaboration tools
Affordable pricing with a range of features

Cons:

Customer support can be improved
Might not be the best fit for very small businesses
Some features, like integrations, require upgrades

In Practice:

For online businesses, Nextiva can serve as a central hub for communication and collaboration. Its features can potentially replace multiple tools, streamlining operations and possibly reducing costs. Whether it’s team chats, video meetings, or customer calls, Nextiva has got it covered.

Overall Rating:

4.5/5 – Nextiva offers a comprehensive set of features at competitive pricing, making it a top choice for businesses looking for reliable communication solutions.