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FreshBooks: The Ultimate Tool for Freelancers and Small Businesses



FreshBooks is a small-business accounting software tailored for freelancers and independent contractors. Originating as an invoicing solution, it has evolved into a comprehensive accounting tool, now serving users in over 160 countries.

Ease of Use:

FreshBooks offers an intuitive interface, especially beneficial for freelancers and small businesses. The main dashboard provides a clear view of invoices, profit and loss, and other essential metrics. However, some users might find the lack of a global search function and certain bank rule customizations limiting.


  • Strong invoicing capabilities with customizable designs.
  • Mobile app for on-the-go invoicing, receipt scanning, and mileage tracking.
  • Time tracking is included in all plans.
  • Basic inventory tracking for billable items.
  • Integrates with over 100 third-party apps.


FreshBooks offers four distinct plans:

  • Lite: $17/month – Tailored for self-employed professionals with features like unlimited invoices and time tracking.
  • Plus: $30/month – Enhanced features for small businesses, including double-entry accounting reports.
  • Premium: $55/month – For growing businesses, offering unlimited billable clients and advanced email customization.
  • Select: Custom pricing – For businesses needing dedicated support and features like personalized training.

Customer Support:

FreshBooks stands out with its phone support available from 8 a.m. to 8 p.m. Eastern time on weekdays. While it lacks live chat support, users can raise online support tickets, typically answered within 90 minutes.


With its presence in over 160 countries, FreshBooks has established itself as a popular choice among freelancers and small businesses.


  • Comprehensive invoicing features, including mobile invoicing.
  • Time and mileage tracking are available in all plans.
  • Reliable phone support with quick response times.
  • Integration with a wide range of third-party apps.


  • User and client limits on specific plans can hinder scalability.
  • The Lite plan lacks some fundamental accounting features.
  • Absence of a full audit trail for accountants across all plans.

In Practice:

For online entrepreneurs, especially freelancers and small businesses, FreshBooks can be a valuable ally. Its robust invoicing and time-tracking features can simplify financial management, allowing business owners to focus on growth. However, as businesses expand, they might find some of the tool’s limitations challenging.

Overall Rating:

4.2/5 – FreshBooks offers a comprehensive suite of features tailored for freelancers and small businesses. While it excels in invoicing and support, some scalability concerns might arise for rapidly growing businesses.

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