(Image credit: Chase)
Chase Payment Solutions: A Giant in the Payment Processing World
Overview
Formerly known as Chase Merchant Services, Chase Payment Solutions is a renowned direct payment processor. With a staggering annual processing volume exceeding $1 trillion, it stands as one of the global leaders in the payment processing industry.
Ease of Use
While Chase offers a plethora of features and integrations, the setup process can be a bit tedious. Unlike its competitors, Square and Stripe, which offer instant online setups, Chase requires potential users to speak with a sales representative.
Features
- Direct Payment Processing: Chase can act as both a payment processor and an acquiring bank, ensuring faster deposits for businesses.
- E-commerce Integration: Seamless integration with major platforms like WooCommerce, Shopify, and BigCommerce.
- Diverse Payment Options: Accepts a wide array of payment methods, from credit and debit cards to digital wallets.
- Additional Services: Offers fraud protection, 24/7 customer service access, and dedicated account reps for all merchant accounts.
Pricing
Chase’s pricing structure varies based on the platform and transaction type. Some notable pricing points include:
- Chase Quick Accept: 2.6% + $0.10 for card-present transactions and 3.5% + $0.10 for keyed-in transactions.
- Standalone Terminal: Rates start at 2.6% + $0.10 per transaction, with terminals priced at $299 and $399.
- While Chase offers transparent pricing for some services, potential users must contact a sales rep for a comprehensive quote.
Customer Support
Chase ensures round-the-clock phone access to customer service, fraud protection, and dedicated account representatives for all merchant accounts.
Popularity
Chase’s massive processing volume speaks to its popularity. However, its online reputation, especially on platforms like TrustPilot, indicates some dissatisfaction, particularly in areas like customer service and account management.
Pros
- Quick deposits due to direct payment processing.
- Seamless integration with numerous e-commerce platforms.
- Multiple POS options are available.
Cons
- Lack of transparent pricing without consultation.
- The requirement to engage with a sales representative for setup.
- Not ideal for businesses dealing in multiple currencies unless they’re existing Chase Business customers.
Overall Rating
3/5 – Chase Payment Solutions offers robust features and quick deposits, but its setup process and lack of transparent pricing can be a deterrent for some businesses.