(Image credit: SupportYourApp)

SupportYourApp: Elevating Customer Support for Tech Companies

Overview

SupportYourApp offers a blend of human expertise and advanced technology to deliver top-notch customer support outsourcing. Catering primarily to Unicorn and award-winning tech companies globally, they provide 24/7 omnichannel support in up to 28 languages, ensuring that clients’ customers always have someone to turn to.

Ease of Use

With their in-house digital tools and a handpicked team trained to the standards of the world’s leading brands, SupportYourApp ensures a seamless experience for both clients and their customers.

Features

Omnichannel 24/7 support in 28 languages
Integration with modern proprietary support tools
Services ranging from front desk customer support to technical support (Tier 1-3)
Additional services like data entry, content moderation, data annotation, and staff augmentation
Compliance with PCI/DSS L3, ISO/IEC 27001:2013, GDPR, and CCPA

Pricing

Potential clients can reach out to SupportYourApp for customized pricing based on their requirements.

Customer Support

SupportYourApp takes pride in its dedicated approach, ensuring that each client feels valued. Their team is trained to handle a wide range of queries, ensuring that customers always receive accurate and timely responses.

Popularity

With over 100 clients in 26 countries and a consistent growth rate, SupportYourApp is steadily gaining traction in the tech industry.

Pros

Comprehensive 24/7 support in multiple languages
Integration with state-of-the-art support tools
Specialized training for support staff
Compliance with major international standards

Cons

A high turnover rate among support agents
Occasional communication challenges with account representatives

Overall Rating

4.5/5 – SupportYourApp stands out for its comprehensive approach to customer support, blending human expertise with advanced technology to deliver exceptional service.